Shipping & Delivery

Shipping Policy

At Drsawdust, we are committed to providing a reliable and transparent shipping experience. This policy explains our procedures for handling, transit, and delivery to ensure you know exactly when to expect your order from drsawdust.com.

1. SHIPPING DESTINATIONS

We ship exclusively within the United States. Our service area includes all 50 U.S. states, including Alaska and Hawaii, as well as APO/FPO/DPO military addresses where carrier service is available. We do not offer international shipping at this time.

2. SHIPPING CARRIERS

To ensure efficient delivery, we partner with major U.S. carriers, including USPS, UPS, FedEx, and DHL. The specific carrier for your order is selected based on your location and the size of the package to ensure the most reliable transit.

3. ORDER HANDLING TIME

All orders require a handling period before they are dispatched from our facility. Our standard handling time is 1–2 business days (Monday – Friday). During this time, we conduct quality checks, package your items securely, and prepare the necessary shipping documentation.

4. TRANSIT TIME AND TOTAL DELIVERY ESTIMATE

Once your order has been handed over to the carrier, the transit time is typically 3–7 business days (Monday – Friday).

• Handling Time: 1–2 business days
• Transit Time: 3–7 business days
• Total Estimated Delivery Time: 4–9 business days

Please note that delivery to remote areas, Alaska, or Hawaii may occasionally require additional transit time.

5. SHIPPING COSTS

We provide a simple and transparent flat-rate shipping structure for all customers.

• Standard Shipping Fee: $6.99 Flat Rate for all orders within the United States. There are no hidden fees, no restocking fees, and no surcharges based on the weight or dimensions of your package. The $6.99 flat rate covers all eligible carrier services.

6. ORDER CUT-OFF TIMES

Orders are processed during our standard business hours.

• Daily Cut-off Time: 5:00 PM EST (Monday – Friday). Orders placed after 5:00 PM EST on Friday, or during the weekend, will begin the handling process on the following Monday.

7. SHIPMENT TRACKING

Upon dispatch, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s website. Please allow 24–48 hours for the tracking information to update in the carrier’s system.

8. ADDRESS ACCURACY AND DELIVERY RESPONSIBILITY

It is the customer’s responsibility to provide a complete and accurate shipping address, including apartment or suite numbers. Drsawdust is not responsible for packages that are lost or misdelivered due to incorrect information provided at checkout. If a package is returned to us due to an insufficient address, the customer will be responsible for the reshipment costs.

9. DELIVERY ISSUES AND DISPUTES

Damaged Items: If your order arrives damaged, please contact us at support@drsawdust.com within 48 hours of delivery with photographic evidence. We will arrange a replacement at no additional cost. Missing Packages: If your tracking information shows “Delivered” but you have not received your package, please check with neighbors, your building management, or your local post office. If the package remains missing after 24 hours, contact the carrier to file an inquiry. Drsawdust is not liable for stolen packages confirmed as delivered by the carrier.

10. MULTIPLE ITEM SHIPMENTS

To ensure you receive your items as quickly as possible, orders containing multiple products may ship in separate packages. You will receive unique tracking numbers for each shipment at no extra cost.

11. HOLIDAY AND EXTERNAL DELAYS

While we strive to meet all delivery estimates, transit times may be extended during peak holiday seasons or due to extreme weather conditions and carrier service disruptions. We appreciate your patience during these periods.

12. CONTACT INFORMATION

For any questions regarding your shipment or to track an existing order, please contact our support team:

• Store Name: Drsawdust
• Website: drsawdust.com
• Email: support@drsawdust.com
• Phone: +1 (479) 226-8080
• Physical Address: 3051 Kirklevington Dr #133, Lexington, KY 40517, United States
• Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST