Return & Refund

Return and Refund Policy

At Drsawdust, we are committed to ensuring a transparent and fair shopping experience. This policy explains our procedures for returns, refunds, and exchanges to ensure you can shop at drsawdust.com with absolute confidence.

RETURN ELIGIBILITY AND WINDOW

We offer a 30-day return window. You have 30 days from the date your package is delivered to request a return. To be eligible for a return, your item must meet the following criteria:

The item must be in its original condition: unworn, unused, unwashed, and undamaged.
All original tags and packaging must be intact.
You must provide a valid order number or proof of purchase from drsawdust.com.

NON-RETURNABLE ITEMS

For health, safety, and operational reasons, the following items are not eligible for return:

Items marked as “Final Sale” or “Clearance” at the time of purchase.
Gift cards.
Personalized or custom-made products (unless they arrive defective).
Items that have been damaged or altered after delivery.

RETURN SHIPPING COSTS (100% FREE)

At Drsawdust, we remove the risk from online shopping. We provide free return shipping for all cases, including:

Customer remorse (e.g., you changed your mind or the size does not fit).
Defective or damaged products.
Incorrect items sent by our warehouse. There are no restocking fees and no hidden charges applied to any return or refund.

THE RETURN PROCESS

To initiate a return, please follow these steps:

Contact our support team at support@drsawdust.com with your order number and the reason for the return.
Our team will review your request and respond within 24 hours.
Upon approval, we will provide you with a prepaid return shipping label and instructions.
You must ship the item back to us within 14 days of receiving the return authorization.

REFUND TIMELINES AND GUIDELINES

We will notify you once we’ve received and inspected your return (usually within 2-3 business days of arrival). If approved, you’ll be automatically refunded on your original payment method.

The total time for the refund to reflect in your account is typically 7 business days. This includes:

Inspection: 2 business days.
Processing: 2 business days.
Bank/Credit Card clearance: 3 business days.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. However, we do offer direct exchanges for different sizes or colors of the same product at no extra cost. All exchange shipping (both the return and the reshipment) is 100% free.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at support@drsawdust.com within 7 days of delivery. We will prioritize a free replacement or a full refund, including all shipping costs. We may request photo evidence of the damage to improve our quality control.

ORDER CANCELLATIONS

You may cancel your order for a full refund at any time before the order has been processed for fulfillment. Once an order has entered the shipping process or has been dispatched, we cannot cancel it. In such cases, you must wait to receive the item and then follow our standard return process.