FAQs

Frequently Asked Questions (FAQ)

This page provides essential information regarding your experience at drsawdust.com. Our goal is to ensure transparency in our operations, from the moment you place an order to the final delivery at your doorstep.

ORDERING AND MODIFICATIONS

1.1 How can I place an order? Navigate our catalog, add your desired items to the shopping cart, and proceed to our secure checkout page. After your payment is processed, an automated confirmation email containing your order number will be sent to the email address provided.

1.2 Can I checkout without an account? Yes. We offer a guest checkout option for all customers. However, registering an account allows you to maintain an order history and manage your shipping preferences more efficiently.

1.3 Am I able to modify or cancel my order? We strive for rapid fulfillment. You may request changes to your shipping address, item specifications, or cancel your order only before the order enters the processing and fulfillment stage. Once an order has been packed or dispatched, we cannot implement changes or cancellations. Please contact support@drsawdust.com immediately if you need assistance.

SHIPPING AND DELIVERY

2.1 What are your shipping timelines? In accordance with our Shipping Policy, our standard timelines are as follows:

Handling Time: 1–2 business days (Monday – Friday)
Transit Time: 3–7 business days (Monday – Friday)
Total Delivery Time: 4–9 business days

2.2 Where do you ship? drsawdust.com currently ships exclusively within the United States, covering all 50 states. We do not offer international shipping at this time.

2.3 How do I track my shipment? Once your order leaves our facility, a shipping confirmation email featuring a tracking number will be sent to you. Please allow 24 hours for the carrier to update the tracking information in their system.

2.4 What if my package is marked as delivered but I cannot find it? We recommend checking all entry points of your property, inquiring with household members, and speaking with neighbors. If the package remains missing, please contact the carrier directly. According to our Terms and Conditions, drsawdust.com is not liable for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

RETURNS AND REFUNDS

3.1 What is the return period? We maintain a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

3.2 How do I initiate a return? To start a return, please contact our support team at support@drsawdust.com with your order number and the reason for the return. We will provide instructions on where and how to send your package.

3.3 What items are ineligible for return? To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Items that show signs of wear, washing, or damage, or those marked as final sale, cannot be returned.

3.4 How long does the refund process take? Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed immediately. Depending on your financial institution, it typically takes 1–2 business days for the funds to appear back on your original payment method. The total estimated time for the refund process is up to 5 business days.

PAYMENTS AND SECURITY

4.1 Which payment methods do you accept? We accept a wide range of secure payment options, including:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Secure Platforms: PayPal

4.2 Is my financial information secure? Yes. drsawdust.com uses Secure Sockets Layer (SSL) encryption to protect your data. We utilize PCI-compliant payment processors and do not store your full credit card details on our servers.

PRIVACY AND DATA PROTECTION

5.1 How is my personal information handled? Your data is used strictly for order fulfillment, communication regarding your purchase, and improving our service. We hold a strict policy against selling customer data to third parties.

5.2 Can I request to have my data removed? Certainly. If you wish to delete your account or have your personal information removed from our active databases, please submit a request to support@drsawdust.com.

CONTACT INFORMATION

If you have additional questions that are not addressed in this FAQ, please reach out to our customer service team.

Store Name: Drsawdust
Website: drsawdust.com
Customer Support Email: support@drsawdust.com
Business Address: 3051 Kirklevington Dr #133, Lexington, KY 40517, United States
Telephone: +1 (479) 226-8080
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST